Privacy Policy
Effective Date: May 9, 2025
This Privacy Policy describes how Houston Pergolas (“we,” “us,” or “our”) collects, uses, and protects your information when you use our website or services.
1. Information We Collect
We may collect personal and non-personal information, including but not limited to:
- Personal Information: Name, phone number, email address, address, and details about your tree care needs.
- Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytics data.
- Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to analyze website traffic and improve our services.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and manage our services.
- To communicate with you regarding inquiries, appointments, and service updates.
- To improve our website, services, and customer experience.
- To send promotional materials or special offers (only with your consent).
- To comply with legal obligations.
3. Information Sharing
We do not sell, rent, or trade your personal information. However, we may share your information in the following cases:
- Service Fulfillment: When you submit an inquiry or request a service, we may share your contact details (such as name, phone number, email, and service request details) with a local business partner who will handle your request.
- Service Providers: Third-party vendors assisting with website hosting, email communication, analytics, and customer support.
- Legal Requirements: If required by law, court order, or government regulations.
- Business Transfers: In case of a merger, sale, or transfer of business assets.
By using our website and submitting a request, you consent to us sharing your information with a relevant local business to fulfill your service needs.
4. Your Rights & Choices
You have the following rights regarding your personal information:
- Access & Correction: You can request access to the personal data we hold about you and request corrections if needed.
- Deletion Request: You may request the deletion of your personal data unless we are required to retain it by law.
- Opt-Out: You can opt out of receiving marketing emails by clicking the “unsubscribe” link or contacting us.
- Do Not Track Signals: Our website does not currently respond to “Do Not Track” browser signals.
For any of these requests, please use our secure contact form.
5. Cookies & Tracking Technologies
We use cookies to improve user experience and analyze website performance. You can manage cookie settings in your browser.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our services are not intended for children under 18, and we do not knowingly collect personal data from them. If we learn that a child’s information has been collected, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us.
Governing Law
This Privacy Policy is governed by the laws of Denmark. However, for users located in the United States, we comply with applicable U.S. laws regarding privacy and data protection, including the California Consumer Privacy Act (CCPA).